First Time Author Contest
I called Directv yesterday and was on hold for a total of forty eight minutes earlier than I received to the one who might remedy my minor drawback (returning the equipment). The AT&T/Directv merger might have been the worst thing that ever occurred to Directv. Their customer service has plummeted and so they no longer give a rattling about their prospects in any respect.
It’s too dangerous, as a result of I would have by no means left and discovered how significantly better DISH is that if they’d just offered the service you’d anticipate out of your satellite provider. I am in an RV and I wanted my companies moved from Florida back to NY state. I put in a call to have the services modified like I do every year so I would get the native channels at my new handle and this time it’s now been over three weeks and still not working.
When Verizon Fios came into our space I selected to cancel my contract with Direct TV due to the horrible customer service as well as all the lies and since I wanted internet to look at anything. I complained several times to try to get this resolved and it never was so I canceled Direct TV. Now they need to charge me a $300.00 disconnect charge. They are those that broke their promises to me.
The first tech rep I spoke to did completely nothing. After 20 minutes she told me she was putting a “service call” for me. I asked her if this meant someone was coming to my house or were they calling me? Then once I requested her if somebody was coming out to my house would it price me a payment and she or he advised me “I will let you understand.” After some extra questions and imprecise answers I told her neglect it. I hung up and called again about ten minutes later and spoke with one other rep. After listening to my issues she informed me a tech supervisor would call me again in 5 to 10 minutes.
Have been via heavy storms, blizzards, and so on and very rarely misplaced my satellite signal. Back in 2010 I had a similar concern that I am having now called and the service tech walked me via the satellite tv for pc arrange and problem solved.
I was transferred several occasions to somebody they said would be able to help. The last switch was to a Spanish speaking employee. I don’t converse Spanish and she didn’t understand me so she transferred me with out saying something, back to the original menu to start over and the line went dead.
Why would I continue to pay for a service from a company that continues to vow issues then lie about it when questioned. I was on the telephone with them right now for two hours attempting to resolve this issue.
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You also get Netflix directly on the DISH Hopper (you continue to pay the subscription worth) so you don’t need a Bluray or Roku in each room to get Netflix. DISH additionally has Sirius XM in their channel lineup.
- I complained several times to attempt to get this resolved and it by no means was so I canceled Direct TV. Now they need to cost me a $300.00 disconnect charge.
- Why would I proceed to pay for a service from a company that continues to promise issues then lie about it when questioned.
- When Verizon Fios got here into our space I chose to cancel my contract with Direct TV as a result of horrible customer service as well as all of the lies and since I wanted internet to watch anything.
- Was informed HBO was included for the period of the contract at no cost, That was a lie, they started billing me after 2 months for HBO.
- The space I reside did not have an internet provider supplier at the time.
Used to be a fantastic company but AT&T has ruined it. Never had any points with customer support till right now. I was getting the 771 (lost satellite signal) message.
It usually solely takes a couple of minutes to switch it over. I’ve spent over 16hrs on the telephone with each agent in the firm these past weeks. I’ve talked to extra managers who’re so polite it’s not humorous… but no one was able to complete the transfer. The excuse was that because of the switch over from a Directv to AT&T system, it may take a while for the change request to work it’s way through the system.
In September 2016 I had a brand new roof placed on my home and needed a easy realignment of the dish after the work was completed. Directv advised me when I known as on September 21st that they couldn’t have a tech there until October eleventh!!!
I was in a position to get the America’s high 250 package deal with DISH (finest package) on 5 Tvs for $32 much less per month than I was paying for the Choice package deal (center package deal) with Directv. $143 vs $111 and my value is assured for 2 years with DISH. Directv will all the time jack up your charges and then you need to call in and threaten to disconnect your service at which time they will give you some reductions.
Despite the truth that Directv would not get a service tech to me for 21 days, they nonetheless hit me with a $a hundred and twenty disconnect fee. That’s what you get for five years of loyalty to Directv. Dish has higher channels, higher service, and higher options. There is not any comparison on the DVR and Joey system compared to Directv. DISH blows Directv out of the water with know-how.
Three frickin weeks to get a tech out for a 2 minute job? That’s the start of football season, starting of the fall lineup, begin of MLB playoffs, and so forth. So I referred to as DISH they usually stated they could be there within the morning to do the total setup at no cost.
I’m not sure if that may be a permanent deal or not, however that would be another feather within the cap of DISH. I get on to a person inside a couple of minutes when I name DISH.
The area I reside didn’t have an internet provider provider at the time. Was advised HBO was included for the period of the contract at no cost, That was a lie, they began billing me after 2 months for HBO.
She confirmed my telephone number and we hung up. I known as again to tech assist a 3rd time and spoke with “Joe” and explained the entire above. All he did was tell me I needed to pay the ninety nine.00 service payment to have someone come out simply to have a look at it or buy the safety plan. When I told him I would I would change providers he was smug and didn’t care.
I would wait a couple of days and then call once more and then was advised it will take one other 72hrs. Another time after that, I was advised it’d take 24-48hrs. I was handed from AT&T to DirecTv and back many many instances… each time they said that they’d repair it no downside just wait (They are so polite). Then last week I was told my move was developing with errors… and that they’d look into it but no data on how it was going to be adopted up. I was a Direct TV buyer for almost 11 years.
Completely unorganized and disfunctional firm I even have ever had to deal with. The ONLY cause you should ever have Directv is if you would like the NFL Sunday Ticket. That is the one factor advantage that Directv has over Dish. I was a long time (5 years) buyer of Directv.